VEXAR provides a scheduled wheelie bin collection service operating through a monthly Direct Debit subscription.

Each subscription includes one dedicated 240L VEXAR wheelie bin, allocated to the registered property.

Customers may select either a weekly or fortnightly collection schedule, subject to service availability and postcode verification.

The service is currently available throughout NP7, subject to postcode, access and route verification before activation.

VEXAR reserves the right to decline, suspend or cancel a subscription where a property falls outside an active service area or cannot be safely and reasonably serviced.

Collections are carried out on a fixed scheduled collection day allocated by VEXAR.

The applicable frequency will be either weekly or fortnightly, depending on the subscription selected by the customer.

Collection days and routes may occasionally change because of public holidays, operational requirements, severe weather, access restrictions or circumstances outside VEXAR's reasonable control.

Where a significant permanent change is required, VEXAR will provide reasonable notice where practicable.

The service is intended for securely bagged general waste suitable for collection and disposal through the VEXAR system.

Waste must be securely contained inside suitable bags before being placed in the bin. Loose waste may be refused.

The following materials must not be placed in the VEXAR bin:

• Hazardous waste
• Liquids, oils, paint or chemicals
• Hot ashes or burning materials
• Batteries or electrical equipment
• Asbestos
• Clinical, medical or biological waste
• Tyres
• Gas cylinders or pressurised containers
• Soil, rubble, concrete or construction waste
• Any waste prohibited by law or considered unsafe for collection

VEXAR may refuse collection where prohibited, dangerous or unsuitable material is identified.

All waste must fit inside the allocated bin with the lid capable of closing safely.

Bags must not be excessively heavy, overfilled, leaking, torn or likely to cause injury, contamination or damage during collection.

The customer is responsible for ensuring that the contents of the bin comply with these requirements.

Extra standard bags left beside the bin may be collected for £3 per bag.

Oversized, excessively heavy or unsuitable bags may incur an additional charge or may be refused.

Larger waste clearances can be arranged separately upon request. Please contact VEXAR to discuss your requirements.

The bin must be presented at the agreed collection point by the required time on the scheduled collection day.

The collection point must be safely accessible and free from locked gates, parked vehicles, loose animals, obstructions or other hazards.

Where the bin is not presented correctly or cannot be safely accessed, the collection may be recorded as unsuccessful and no refund or replacement collection will automatically be due.

The VEXAR wheelie bin remains the property of VEXAR at all times and is supplied for use only while an active subscription is maintained.

The bin is allocated to the registered property and must not be removed, transferred, sold, modified or used at another address without written approval from VEXAR.

Customers must take reasonable care of the bin and make reasonable efforts to keep it secure.

Charges may apply where a bin is lost, stolen, deliberately damaged, misused or not made available for recovery following cancellation. Normal wear resulting from ordinary use will not normally incur a charge.

Subscription payments are collected monthly by Direct Debit through GoCardless.

The applicable monthly price depends on the collection frequency selected at sign-up:

• Fortnightly collections: £34.99 per month
• Weekly collections: £64.99 per month

The first payment activates the service and includes the delivery of the VEXAR bin, registration of the property on the collection route and commencement of scheduled collections.

Activation payments are non-refundable once the bin has been allocated, delivered or the service has commenced.

Payment is required to maintain an active service.

If a payment fails or remains outstanding, VEXAR may suspend collections until the account is brought up to date.

Persistent non-payment may result in cancellation of the subscription and recovery of the VEXAR bin.

Collections may be delayed, rearranged or missed because of severe weather, road closures, vehicle failure, operational disruption, access restrictions or other circumstances outside VEXAR's reasonable control.

Where a collection is missed because of an operational issue for which VEXAR is responsible, VEXAR will take reasonable steps to complete the collection as soon as practicable.

A missed collection caused by incorrect presentation, unsafe access, prohibited waste, excessive weight or customer action does not automatically entitle the customer to a refund or additional collection.

Subscriptions operate on a rolling monthly basis and may be cancelled at any time.

Payments already collected are not normally refundable, and the service will continue until the end of the paid subscription period unless otherwise agreed.

Following cancellation, the VEXAR bin must be emptied of personal property and made available for recovery at the registered property.

VEXAR may update collection routes, service areas, collection days, subscription prices, operational requirements or these Terms and Conditions where reasonably necessary.

Customers will be given reasonable notice of material changes where practicable.

Continued use of the service after an updated term takes effect will constitute acceptance of the revised Terms and Conditions.